PRIVACY POLICY
AG Family Trust (“AG”,“us”, “we”, or “our”) recognises the importance of your privacy and respects your right to control how your personal information is collected and used.
This Privacy Policy applies to our website, www.agbadmintonbne.com (the “Website”) which is operated by us, and to our products and services provided by us.
In this policy “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number.
“Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.
COLLECTION OF PERSONAL DATA
We collect personal information for the purpose of providing you with the best service experience possible on the website and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website.
This includes information provided at the time of registering an account on our Website, subscribing to any service that we provide, searching our Website, placing an order on our Website, participating in discussion boards or other social media functions on our Website, creating wish lists on our Website, or requesting further services. We may also collect and process information when you enter a competition or promotion, and when you report a problem with our Website. The information you give us may include without limitation your name, postal address, e-mail address, password, telephone number, financial and credit card information, age, occupation, personal description, photograph, product interests and style interests. Details of transactions you carry out through our Website and of the fulfilment of your orders and/or bookings.
If you contact us (by phone, email, or otherwise), we may keep a record of our correspondence with you.
COLLECTION OF USAGE DATA
Usage Data is collected automatically when using the service, including without limitation your device Internet Protocol Address, browser type, browser version, in full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data, weblogs, unique device identifiers and other communication data.
INFORMATION FROM THIRD-PARTY SOCIAL MEDIA SERVICES
By creating an account and logging in to use our services through the following Third-Party Social Media Services, including without limitation to Google, Facebook, or of similar in nature, grants us the access;
to collect your personal information that is already associated with your Third-Party Social Media Service’s account, such as your name, contact number, email address, activities associated with that account.
to share additional information with the company through your Third-Party Social Media Service. If you choose to provide such information and personal data during registration or otherwise, you are giving the company permission to use, share, and store it in a manner consistent with this privacy policy.
TRACKING TECHNOLOGIES AND COOKIES
We use cookies and similar tracking technologies to track the activity on our site and store certain information. Tracking cookies for analytics are only used once you have given consent by clicking "Accept". Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. The technologies we may use includes:
Cookies or Browser Cookies - small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our services may use cookies.
Web beacons - certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example to count users who have visited those pages or opened an email and for other related website statistics.
USES MADE OF YOUR PERSONAL INFORMATION
We may use information held about you to:
carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
set up, manage and contact you about your account and orders or services;
update and manage our customer and marketing databases;
ensure that content from our Website is presented in the most effective manner for you and for your computer or device;
provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
provide you, or permit selected third parties to provide you, with information about other products or services (including products and services that are co-branded or that we are otherwise engaged with promoting) that we feel may interest you, where you have consented to be contacted for such purposes;
personalise emails that we send to you, including using your name to address emails to you and using your gender to provide gender-specific content;
allow you to participate in interactive features of our service, when you choose to do so (including creating links to our website in your social media channels);
carry out market research and analysis;
notify you about changes to our service;
administer and improve our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, that aids in the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your overall experience.
all recordings, articles, quotes, photographs, films, audio or video and/or any reproductions of the same in any form, are the property of AG. AG, its affiliates, employees, representatives and agents are released from any and all claims, demands, costs and liability that may arise from the use of these interviews, recordings, photographs, videotapes or films, and/or any reproductions of same in any form, as described above, arising out of being interviewed, recorded, photographed, videotaped or filmed.
publish or broadcast in official AG and affiliate publications and in publicity materials, including AG and affiliates’ websites and social media produced during any AG Events. By attending AG Badminton events, you consent to the use of your photograph, voice, likeness, and image in promotional materials, including our website, social media, and other marketing content.
If you do not wish to have your image or recordings used for promotional purposes, please notify us in writing at support@agbadmintonbne.com or inform the event organizer before or during the event.
It is the responsibility of event participants to remove themselves from group and candid shots/recordings that the photographers/videographers intend to capture, if they do not wish to have their photos/audio-visual recordings taken at the event.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Personal information collected by us will generally only be used and disclosed for the purpose it was collected. This includes maintaining your account and contact details, providing you with our products and services and processing payments.
We may disclose your personal information:
where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your information on to the relevant third parties;
to business partners, suppliers, sub-contractors and other third parties who are integral to the provision of our services, for the performance of any contract we enter with you or any service you have requested (for example, we engage third parties to deliver packages, to host our Website and to process card payments, and your payment information will be provided to financial institutions (including banks and card schemes) in order to process your transactions);
to business partners, suppliers and sub-contractors as necessary for the performance of any contract we enter with them (for example, in the event that we engage third parties to send emails and postal mail on our behalf, to provide data cleansing services and to provide marketing and advertising services);
to analytics and search engine providers that assist us in the improvement and optimisation of our Website;
in the event that we sell our business, or engage in a transfer, mergers, restructure or change of control or other similar transactions, customer information (containing personal information) is generally one of the business assets that forms part of the transaction. Your personal information may be subject to such a transfer. In the unlikely event of insolvency, personal information may be transferred to a trustee or debtor in possession and then to a subsequent purchaser.
to protect our customers and Website from fraud and theft. We may pass on personal information that is required to make identity checks and personal information that we obtain from making identity checks (including information relating to your age, name and location), together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction.
for other purposes, where you would reasonably expect it or if permitted by the Privacy Act, including to effectuate or enforce a transaction, procuring advice from legal and accounting firms, auditors, and other consultants.
in circumstances where we are compelled by Australian legislation or a court of law to do so.
INFORMATION COLLECTED FROM CHILDREN
We are strongly committed to preserving online privacy for all of our Website visitors, including children. The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you are not permitted to use or submit information to the Website.
DELETING YOUR PERSONAL INFORMATION
You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Our service may give you the ability to delete certain information about you from within the service.
You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account setting section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.Please note, however, that we retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (such as tax or legal obligations).
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee the security of your data transmitted via our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use a trusted third party payment processing service (Stripe) to process your payment to us and we do not store your credit/debit card information. You can elect to save your credit or debit card details once your order on our Website has been processed, to make any future orders easier. If you elect to store your credit or debit card details after an order on the Website, your credit/debit card details are handled by the aforementioned providers in accordance with their privacy policies.
GOVERNING LAW & JURISDICTION
This Privacy Policy is governed by the laws of Queensland, Australia. Any disputes relating to this policy shall be resolved in the courts of Queensland.
CHANGES TO THIS POLICY
We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our Site. Your continued use of any of our Site and Services constitutes your acceptance and understanding of the Privacy Policy as in effect at the time of your use. If we make any changes to this Privacy Policy that materially affect our practices with regard to the Personal Information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on the Site, or where practical, by contacting you through email or phone.
FOR ANY FURTHER ENQUIRIES
If you have any questions or concerns regarding this Privacy Policy, or if you believe we have wrongfully disclosed your Personal Information or breached our Privacy Policy, please get in touch with us:
Email: support@agbadmintonbne.com
Contact Person: Gladis (Co-Founder, AG Badminton)
